Subrogation Collection Manager
Description:
We are seeking a Manager Subrogation Collections, responsible for
direct administration and control of the subrogation collection team. Our
professional services environment requires an articulate professional with
a strong background in collections. Candidate has record of exceptional
attention to detail, and follow-up focused on managing cycle time. Strong
research skills and prior experience with insurance claims recovery is
necessary. Must be able to work cooperatively with multiple departments
and clients.
Skill/Requirements:
- Disciplined and committed to results
- Strong management, negotiating and decision making skills. Ability to
resolve conflicts. Demonstrated leadership skills and the ability to lead,
direct and motivate staff with integrity.
- Excellent communication skills (written and verbal) and sensitive to
client relationships. Ability to interface with all levels of management,
sales personnel and our customers. Can build strong departmental
relationships. Interface with management, sales, administration, and
accounting in resolving client issues
- Ability to acquire and comprehend knowledge of Company’s systems in a
short period of time. Proficient in Excel, Access, and Word.
- Effectively motivate, coach and provide leadership and resources for a
team of approximately 10-15 Insurance Claims Collections Representatives.
Participate in interviewing and selecting representatives. Communicate
collection strategies, policies, and procedures in accordance with federal
and state regulations. . Establish performance guidelines for each
individual subrogation agent as well as departmental initiatives to improve
the overall performance. Write individual performance evaluations.
Coordinate daily work assignments. Provide one-on-one assistance and
on-going training for collection staff. Monitor staff workloads to ensure
assignments are completed in a timely manner, make adjustments within the
unit as necessary to ensure appropriate distribution of work assignments.
- Become involved in negotiations for payment plans, settlements or other
arrangements by contacting claimants directly to secure payments and resolve
balance discrepancies in a professional manner. Provide solutions to
difficult customer situations and aid in problem resolution when necessary.
Identify and report problem accounts.
- Monitor service quality delivery such as cycle time outstanding,
percentage of claims in the various aging categories (i.e. 30, 60, 90,
etc.), claim turnover, etc., production levels and processes and deliver
effective, meaningful feedback to employees. Ensure department is
maintaining adequate contact and interaction with claimants. Manage various
performance and productivity objectives through scheduling, payroll,
compliance, and adherence to department and company guidelines. Continually
monitor the key claims recovery indicators. Maintain a thorough
understanding of the facts and circumstances underlying the trends within
the indicators and become involved at the earliest sign of negative trends
- Project weekly and monthly collection targets Oversee the preparation
and analysis of collection reports, budget forecasts, weekly/monthly
reporting and other financial analysis/information as requested by executive
management
- Develop recommendations for the improvement of existing policies and
procedures and follow through on the implementation of effective credit and
collection policies and procedures. Where needed, establish new controls and
oversight mechanisms over the claims recovery process. Develop and implement
best practices. Require that the entire credit and collections team
continually searches for and recommends ways to improve processes.
Developing efficiencies with systems and training so that the number of
staff required to handle the increasing volume of customers does not
increase linearly as the customer base grows
